Terms & Conditions
- INTRODUCTION
Welcome to AZEEN also hereby known as “we”, “us” or “AZEEN”. We are an online marketplace
and these are the terms and conditions governing your access and use of AZEEN along with its
related sub-domains, sites, mobile app, services and tools (the “Site”). By using the Site, you
hereby accept these terms and conditions (including the linked information herein) and represent
that you agree to comply with these terms and conditions (the “User Agreement”). This User
Agreement is deemed effective upon your use of the Site which signifies your acceptance of these
terms. If you do not agree to be bound by this User Agreement please do not access, register with
or use this Site. This Site is owned and operated by AZEEN FAMILY.
The Site reserves the right to change, modify, add, or remove portions of these Terms and
Conditions at any time without any prior notification. Changes will be effective when posted on
the Site with no other notice provided. Please check these Terms and Conditions regularly for
updates. Your continued use of the Site following the posting of changes to Terms and Conditions
of use constitutes your acceptance of those changes. - CONDITIONS OF USE
A. USER’S ACCOUNT
To access certain services offered by the platform, we may require that you create an account
with us or provide personal information to complete the creation of an account. We may at any
time in our sole and absolute discretion, invalidate the username and/or password without giving
any reason or prior notice and shall not be liable or responsible for any losses suffered by, caused
by, arising out of, in connection with, or by reason of such request or invalidation.
You are responsible for maintaining the confidentiality of your user identification, password,
account details, and related private information. You agree to accept this responsibility and
ensure your account and its related details are maintained securely at all times and all necessary
steps are taken to prevent misuse of your account. You should inform us immediately if you have
any reason to believe that your password has become known to anyone else, or if the password
is being, or is likely to be, used in an unauthorized manner. You agree and acknowledge that any
use of the Site and related services offered and/or any access to private information, data or
communications using your account and password shall be deemed to be either performed by
you or authorized by you as the case may be. You agree to be bound by any access of the Site
and/or use of any services offered by the Site (whether such access or use are authorized by you
or not). You agree that we shall be entitled (but not obliged) to act upon, rely on or hold you
solely responsible and liable in respect thereof as if the same were carried out or transmitted by
you. You further agree and acknowledge that you shall be bound by and agree to fully indemnify
us against any and all losses arising from the use of or access to the Site through your account.
Please ensure that the details you provide us with are correct and complete at all times. You are
obligated to update details about your account in real-time by accessing your account online. For
pieces of information, you are not able to update by accessing Your Account on the Site, you must
inform us via our customer service communication channels to assist you with these changes. We
reserve the right to refuse access to the Site, terminate accounts, remove or edit content at any
time without prior notice to you. We may at any time in our sole and absolute discretion, request
that you update your Personal Data or forthwith invalidate the account or related details without
giving any reason or prior notice and shall not be liable or responsible for any losses suffered by
or caused by you or arising out of or in connection with or by reason of such request or
invalidation. You hereby agree to change your password from time to time and to keep your
account secure and also shall be responsible for the confidentiality of your account and liable for
any disclosure or use (whether such use is authorized or not) of the username and/or password.
B. PRIVACY
Please review our Privacy Agreement, which also governs your visit to the Site. The personal
information/data provided to us by you or your use of the Site will be treated as strictly
confidential, in accordance with the Privacy Agreement and applicable laws and regulations. If
you object to your information being transferred or used in the manner specified in the Privacy
Agreement, please do not use the Site.
C. COMMUNICATION PLATFORM
You agree, understand, and acknowledge that the Site is an online platform that enables you to
purchase products listed at the price indicated therein at any time from any location using a
payment method of your choice. You further agree and acknowledge that we are only a facilitator
and cannot be a party to or control in any manner any transactions on the Site or on a payment
gateway as made available to you by an independent service provider. Accordingly, the contract
of sale of products on the Site shall be a strictly bipartite contract between you and the sellers on
our Site while the payment processing occurs between you, the service provider and in case of
prepayments with electronic cards your issuer bank. Accordingly, the contract of payment on the
Site shall be strictly a bipartite contract between you and the service provider as listed on our
Site.
D. CONTINUED AVAILABILITY OF THE SITE
We will do our utmost to ensure that access to the Site is consistently available and is
uninterrupted and error-free. However, due to the nature of the Internet and the nature of the
Site, this cannot be guaranteed. Additionally, your access to the Site may also be occasionally
suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or
services at any time without prior notice. We will attempt to limit the frequency and duration of
any such suspension or restriction.
E. LICENSE TO ACCESS THE SITE
We require that by accessing the Site, you confirm that you can form legally binding contracts and
therefore you confirm that you are at least 18 years of age or are accessing the Site under the
supervision of a parent or legal guardian. We grant you a non-transferable, revocable, and nonexclusive license to use the Site, in accordance with the Terms and Conditions described herein,
for the purposes of shopping for personal items and services as listed to be sold on the Site.
Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by
us in advance. Any breach of these Terms and Conditions shall result in the immediate revocation
of the license granted in this paragraph without notice to you.
Content provided on this Site is solely for informational purposes. Product representations
including price, available stock, features, add-ons, and any other details as expressed on this Site
are the responsibility of the vendors displaying them and are not guaranteed as completely
accurate by us. Submissions or opinions expressed on this Site are those of the individual(s)
posting such content and may not reflect our opinions.
We grant you a limited license to access and make personal use of this Site, but not to download
(excluding page caches) or modify the Site or any portion of it in any manner. This license does
not include any resale or commercial use of this Site or its contents; any collection and use of any
product listings, descriptions, or prices; any derivative use of this Site or its contents; any
downloading or copying of account information for the benefit of another seller; or any use of
data mining, robots, or similar data gathering and extraction tools. - CONDITIONS OF SALE
Please read these conditions carefully before placing an order for any products with the Sellers
(“We” or “Our” or “Us”, wherever applicable) on the Site. These conditions signify your
agreement to be bound by these conditions.
A. CONDITIONS RELATED TO SALE OF THE PRODUCT OR SERVICE
This section deals with conditions relating to the sale of products or services on the Site.
B. THE CONTRACT
Your order is a legal offer to the seller to buy the product or service displayed on our Site. When
you place an order to purchase a product, any confirmations or status updates received prior to
the dispatch of your order serve purely to validate the order details provided and in no way imply
the confirmation of the order itself. The acceptance of your order is considered confirmed when
the product is dispatched to you. If your order is dispatched in more than one package, you may
receive separate dispatch confirmations. Upon time of placing the order, we indicate an
approximate timeline that the processing of your order will take however we cannot guarantee
this timeline to be rigorously precise in every instance as we are dependent on third-party service
providers to preserve this commitment. We commit to you to make every reasonable effort to
ensure that the indicative timeline is met. All commercial/contractual terms are offered by and
agreed to between you and AZEEN. AZEEN retains the right to cancel any order at its sole
discretion prior to dispatch. We will ensure that there is a timely intimation to you of such
cancellation via call, email or SMS.
C. WARRANTY POLICY
Brand Warranty: Considering the nature and fragility of the product AZEEN does not entertain
any warranties. However, depending on the brands and product category, we may offer
warranties proportionate to the available warranties provided by brands.
D. PRICING, AVAILABILITY, AND ORDER PROCESSING
All prices are listed in Bangladeshi Taka (BDT) and are inclusive of VAT and are listed on the Site.
Items in your Shopping Cart will always reflect the most recent price displayed on the item’s
product detail page. We are determined to provide the most accurate pricing information on the
Site to our users; however, errors may still occur, such as cases when the price of an item is not
displayed correctly on the Site. As such, we reserve the right to refuse or cancel any order. In the
event that an item is mispriced, we may, at our own discretion, either contact you for instructions
or cancel your order and notify you of such cancellation. We shall have the right to refuse or
cancel any such orders whether or not the order has been confirmed and your prepayment
processed. If such a cancellation occurs on your prepaid order, our policies for refund will apply.
Please note that AZEEN possesses 100% right on the refund amount. Usually, the refund amount
is calculated based on the customer’s paid price after deducting any sort of discount and shipping
fee.
We list availability information for products listed on the Site, including on each product
information page. Beyond what we say on that page or otherwise on the Site, we cannot be more
specific about availability. Please note that dispatch estimates are just that. They are not
guaranteed dispatch times and should not be relied upon as such. As we process your order, you
will be informed by e-mail or call if any products you order turn out to be unavailable.
Please note that there are cases when an order cannot be processed for various reasons. The
Site reserves the right to refuse or cancel any order for any reason at any given time. You may
be asked to provide additional verifications or information, including but not limited to phone
number and address before we accept the order.
In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of
your payment details before providing you with the product and to verify the personal
information you shared with us. This verification can take the shape of an identity, place of
residence, or banking information check. The absence of an answer following such an inquiry will
automatically cause the cancellation of the order within a reasonable timeline.